This policy explains the practical terms that apply when you place an order with us.
Where do you ship?
We ship only within the United States.
How much is standard shipping?
Standard shipping is free, with no minimum purchase requirement.
When should an order arrive?
Handling normally takes 1–2 business days, followed by 4–6 business days in transit. Carrier or weather delays can affect this estimate.
Will I receive tracking?
Yes. Tracking is sent to the checkout email address after shipment.
Can I return or exchange an item?
Eligible requests can be made within 30 days after delivery. We provide a free merchant-paid return label and do not charge a restocking fee.
Can I cancel an order?
Contact us before shipment. After shipment, follow the return process.
Which payments are accepted?
Visa, Mastercard, American Express, and Discover are accepted, and transactions are processed in USD.
What if food arrives damaged or incorrect?
Contact us promptly with the order number and photos so the issue can be reviewed.
How do I ask a privacy question?
You may request applicable access, correction, deletion, or advertising opt-out rights through the verified contact methods.
How do I reach support?
Email fabiosteamg2@gmail.com or call (949) 870-2465. Support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. local time at the contact address.